An ASI Lloyds charge on your bank or credit card statement is almost always a property insurance premium. ASI Lloyds, Inc. is the underwriting entity behind American Strategic Insurance, now a subsidiary of Progressive, and it writes homeowners, renters, condo, flood, and umbrella coverage.1U.S. Securities and Exchange Commission. Subsidiaries of The Progressive Corporation If the name looks unfamiliar, the charge is most likely a routine premium you forgot about, an escrow disbursement your mortgage servicer sent on your behalf, or a force-placed policy your lender bought because your own coverage lapsed.
Why the Name on Your Statement Doesn’t Match the Brand You Bought From
Progressive acquired ARX Holding Corp., the parent of American Strategic Insurance, in April 2015.2Progressive. Progressive Completes ARX Acquisition The American Strategic Insurance website redirects to Progressive.com, but the legal entity underwriting the policy still shows up as “ASI Lloyds” on billing statements and declarations pages. That gap between the brand you signed up with and the name that debits your account is the single most common reason people search for this charge.
What the Premium Covers
Any of the property policies ASI Lloyds writes can produce the line item:
- Homeowners insurance for the structure and your personal belongings. This is the most common source.
- Renters insurance for tenants’ personal property and liability.
- Condo insurance for the unit interior and belongings, filling the gap left by the association’s master policy.
- Umbrella policies for liability above your homeowners or auto limits.
- Flood insurance issued through the National Flood Insurance Program’s Write Your Own arrangement, meaning ASI Lloyds services the policy but FEMA backs it.3FloodSmart. Write Your Own Flood Insurance Company List
Your premium reflects the coverage limits you chose, your deductible, and the risk profile of the property. Renewal amounts shift year to year as insurers recalculate risk, so a charge slightly higher than last year’s isn’t necessarily a sign that something went wrong.
How the Charge Reached Your Account
Through Mortgage Escrow
Most mortgage servicers collect insurance premiums as part of your monthly payment and hold the money in an escrow account on your behalf.4Consumer Financial Protection Bureau. 12 CFR 1024.17 – Escrow Accounts When the annual premium comes due, the servicer disburses the funds directly to ASI Lloyds. The charge may appear on your mortgage statement rather than your bank account, though servicers sometimes pull escrow shortfalls from a linked bank account.
Direct Billing
If you don’t have a mortgage, or your lender doesn’t escrow insurance, ASI Lloyds bills you directly. You can pay the annual premium in a lump sum or spread it across monthly or quarterly installments, which usually carry a small service fee. The charge posts under the ASI Lloyds name to whatever card or bank account you registered with the insurer.
When the Charge Is Force-Placed Insurance
If you genuinely didn’t authorize the charge and don’t remember buying a policy, force-placed insurance is the explanation to check next. When a borrower lets hazard coverage lapse, or the servicer can’t verify coverage is in place, the servicer can buy a policy on the borrower’s behalf and bill them for it. These policies cost far more than coverage you’d buy yourself, and they protect the lender’s interest in the property more than yours.
Federal rules require the servicer to send a written notice at least 45 days before assessing any premium and a second reminder at least 15 days before the charge. The second notice cannot be mailed until at least 30 days after the first.5eCFR. 12 CFR 1024.37 – Force-Placed Insurance If those notices went to an old address, you may find the charge on your statement with no memory of being warned.
Once you provide proof you had your own coverage in place continuously, the servicer must cancel the force-placed policy within 15 days and refund every premium and fee for the overlap period.5eCFR. 12 CFR 1024.37 – Force-Placed Insurance Pull your declarations page from your own insurer and send it to the servicer as soon as you can.
Verify the Charge Before Disputing It
Before you call anyone, gather your policy number from your declarations page, the exact date and dollar amount of the charge, and your mortgage loan number if you pay through escrow. Recent renewal notices help too, since they show whether the premium changed at renewal.
You can manage flood policies through portal.asipolicy.com and other property policies through Progressive.com. If you’d rather call, the number on your declarations page routes to the right department. Pick the billing option on the menu; the claims line can’t help with a payment question. A representative can pull your billing history and walk you through what the charge covered. If the amount doesn’t match what you agreed to, ask the representative to open a formal inquiry and keep any confirmation number they give you.
Disputing the Charge With Your Bank or Card Issuer
If ASI Lloyds or your servicer can’t explain the charge, your next move depends on how you paid.
Credit Card
The Fair Credit Billing Act gives you 60 days from the date the statement was sent to submit a written dispute to your card issuer. The notice must identify the error and the amount in question.6Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors While the issuer investigates, it can’t try to collect the disputed amount or report it as delinquent.
Debit Card or Bank Account
Unauthorized pulls from a bank account fall under the Electronic Fund Transfer Act, where your liability depends on how fast you report. Tell your bank within two business days of learning about the transfer and your maximum loss is $50. Wait longer than two business days but report within 60 days of receiving the statement, and your exposure rises to $500. Miss the 60-day window and the bank has no obligation to reimburse losses it can show wouldn’t have happened if you’d reported sooner.7Office of the Law Revision Counsel. 15 USC 1693g – Consumer Liability Speed matters here far more than it does with a credit card.
Reporting Fraud
If you’ve never held a policy with ASI Lloyds or Progressive and the charge looks genuinely fraudulent rather than a billing mistake, take two steps in parallel. Dispute the charge with your bank or card issuer under the rules above, and report the suspected fraud to Progressive at reportfraud@email.progressive.com or 1-888-288-0770.8Progressive. Report Fraud
If You Canceled and Expected a Refund
If the charge appeared after you canceled, whether a refund is coming depends on timing and who initiated the cancellation. Canceling mid-term after paying the full annual premium upfront generally produces a refund of the unused portion, though a cancellation fee may reduce it. If you pay monthly and cancel at the end of a billing cycle, there may be nothing left to refund. Refunds go back through the original payment method.9Progressive. Can You Get a Refund on Car Insurance One exception: if the policy was canceled for non-payment, you won’t get a refund and may still owe unpaid premiums that accrued before cancellation. If you paid through mortgage escrow, the refund goes to your servicer, and your escrow balance adjusts at the next annual analysis.