An AMI Entertainment charge on your bank or credit card statement is almost always a payment for music played on a digital jukebox or credits bought through the AMI Play mobile app. AMI runs one of the largest digital jukebox networks in the United States, with machines installed in bars, restaurants, and bowling alleys. If you were at one of those places recently and played a song, the charge is likely yours. If not, or if the amount looks off, you have a few clear steps to take.
What the Charge Is
AMI Entertainment manufactures and operates touchscreen jukeboxes in thousands of venues. Patrons pick songs or music videos on the machine itself or remotely through the AMI Play app. Every payment runs through AMI’s system, so the charge on your statement comes from AMI rather than from the bar or restaurant where the music played.
How It Shows Up on Your Statement
The merchant descriptor is usually “AMI Entertainment” or a variation like “AMI Music.” Playing a song directly at a jukebox tends to produce a small charge of one or two dollars. Buying credits through the app produces larger, rounder amounts, because the app sells credits in bundles rather than charging per song.
The date can mislead you. Payment processing delays mean a Friday night jukebox session might not post until Monday or Tuesday, so the charge date won’t always line up with the night you were out.
Why You Might See Repeat Charges: Auto Reload
If several AMI charges appear that you don’t remember authorizing, Auto Reload is the most likely reason. When it’s on, the app automatically tops up your balance using your saved payment method whenever the balance drops below $7.1AMI Entertainment. AMI Play – Player Support A single night of playing songs can trigger several charges as the balance dips and refills.
To shut it off, open the AMI Play app, tap the account profile icon in the top right, select Auto Reload, and toggle it off.1AMI Entertainment. AMI Play – Player Support To stop future charges entirely, also delete the saved payment method from the app’s payment settings.
Verify Before You Dispute
Before treating the charge as fraud, run a quick check. Think about whether you visited a bar, restaurant, or entertainment venue near the charge date. Consider whether anyone else with access to your card could have used a jukebox or the app. If you have the app, open it and look at your transaction history in account settings; each purchase logs a transaction ID and the account email, which makes matching an app purchase to a statement charge straightforward.
If nothing lines up, write down the transaction date, the dollar amount, and the merchant descriptor as it appears on your statement. You’ll need those details for both AMI and your bank.
Contacting AMI Directly
AMI’s terms are blunt: the company does not refund purchased credits, and credits in your account aren’t redeemable for cash except where required by law.2AMI Entertainment. AMI Entertainment Member Agreement Terms and Conditions Worth knowing before you buy a large credit bundle.
If you believe your AMI account was used without permission, you can ask AMI to block the account and stop further charges. Call 877-762-6765 or email appsupport@amientertainment.com.2AMI Entertainment. AMI Entertainment Member Agreement Terms and Conditions AMI warns there may be a processing delay before additional charges actually stop, so act quickly. The company says it is not liable for losses caused by unauthorized use of your account.
Disputing the Charge With Your Bank
If AMI can’t resolve the issue or you’re sure the charge is fraudulent, your next step depends on whether you paid with a credit card or a debit card. The rules are different, and the debit card timeline is less forgiving.
Credit Card Charges
The Fair Credit Billing Act protects credit card holders from unauthorized charges and billing errors. To use that protection, you must send your card issuer a written dispute notice within 60 days of the statement date on which the charge first appeared.3Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors Miss that window and you lose your federal right to dispute, even if the charge was completely unauthorized.
Your notice needs your name and account number, the charge and its amount, and why you believe it’s an error. Once the issuer receives the notice, it must acknowledge it within 30 days and resolve the investigation within two billing cycles, not to exceed 90 days.3Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors During the investigation, the issuer cannot try to collect the disputed amount, charge interest on it, or report it as delinquent.
Debit Card Charges
Debit transactions fall under the Electronic Fund Transfer Act and Regulation E. You still have 60 days from the statement date to report an error, and your bank must investigate within 10 business days of receiving your notice. The bank can extend that to 45 days, but only if it provisionally credits your account within the first 10 business days.4Consumer Financial Protection Bureau. Regulation E 1005.11 – Procedures for Resolving Errors
Personal liability is where debit cards get risky. Report within two business days of learning about the problem and your maximum loss is $50. Wait longer than two days but report within 60 days of the statement and your exposure jumps to $500. Let more than 60 days pass and you could be on the hook for the full amount of every unauthorized transfer that occurred after that 60-day window.5Office of the Law Revision Counsel. 15 USC 1693g – Consumer Liability If you spot an AMI charge on a debit card you didn’t make, tell your bank right away instead of spending days trying to sort it out with AMI first.
Preventing Future Surprises
Most unwanted AMI charges trace back to one of three things: Auto Reload was left on, a saved payment method stayed in the app after a night out, or someone else used the account. Fixing all three takes about two minutes.
- Disable Auto Reload in the AMI Play app under your profile settings.
- Delete stored card details from the app’s payment settings so future purchases require you to re-enter them.
- If you suspect someone else has access, call AMI at 877-762-6765 to have the account blocked.2AMI Entertainment. AMI Entertainment Member Agreement Terms and Conditions
Keeping a payment method off the app between visits adds a small inconvenience when you want to play a song and removes the risk of a charge you don’t remember authorizing.