An “ALOM E-Commerce FCS” charge on your credit or debit card statement is almost always a Ford SYNC navigation or map update. ALOM is a Fremont, California fulfillment company that processes payments and ships these updates for Ford, so its name appears on the statement instead of Ford’s.1ALOM. Ford Motor Company Customer Case Study The full descriptor usually reads “ALOM E-COMMERCE FCS 510-360-3600 CA.”
Why a Ford Purchase Shows Up as ALOM
ALOM has handled supply chain management for Ford’s SYNC navigation group since 2009, including duplicating the map data, packaging the SD cards and USB drives, and running the consumer website where owners order updates.2ALOM. ALOM Works With Ford on Navigational Tool ALOM is the merchant of record on the transaction, so its legal name is what your bank prints on the statement.3Yahoo Finance. Making Sense of Confusing Credit Card Charges Many Ford customers initially assume the charge is fraud before connecting it to their update order.4What’s That Charge. ALOM E-Commerce FCS 510-360-3600 CA
How the Charge Appears on Statements
The core descriptor is “ALOM E-COMMERCE FCS 510-360-3600 CA,” with a prefix that varies by bank and card network:
- CHKCARD or CHECKCARD ALOM E-COMMERCE FCS 510-360-3600 CA
- POS Debit, POS Purchase, or POS Refund ALOM E-COMMERCE FCS 510-360-3600 CA
- PRE-AUTH or PENDING ALOM E-COMMERCE FCS 510-360-3600 CA
- Visa Check Card ALOM E-COMMERCE FCS 510-360-3600 CA MC
- Misc. Debit ALOM E-COMMERCE FCS 510-360-3600 CA
The phone number 510-360-3600 is ALOM’s corporate headquarters in Fremont, and “CA” marks the state where the transaction was processed.5ALOM. Contact Us “FCS” refers to ALOM’s fulfillment and commerce services.
Check This First
Before disputing anything, look back for a Ford SYNC map update, navigation SD card, or vehicle software order placed by you or anyone else who uses the card. These purchases are usually one-time, easy to forget, and hard to link to an unfamiliar merchant name.
Other brands that use ALOM for fulfillment could also produce this descriptor. ALOM’s client list includes 23andMe, Face Reality skincare, Wisdom Panel pet DNA kits, and Telenav, among others in healthcare, technology, and consumer products.6ALOM. Customers
Contacting ALOM
You can reach ALOM at 510-360-3600, though some consumers report calls going to voicemail.4What’s That Charge. ALOM E-Commerce FCS 510-360-3600 CA The contact form at alom.com is an alternative.5ALOM. Contact Us
Disputing the Charge With Your Card Issuer
If you’re confident the charge is unauthorized or incorrect, the Fair Credit Billing Act gives you the right to dispute it. Send a written billing error notice to your credit card company within 60 days of the date the statement containing the charge was sent to you.7Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill Include your name, account number, the dollar amount, and why you believe the charge is wrong.8Federal Trade Commission. Disputing Credit Card Charges
Mail the letter by certified mail to the billing disputes address your issuer designates, which is often different from the payment address. Keep copies. Your issuer has 30 days to acknowledge the notice in writing, and you don’t have to pay the disputed amount while the investigation continues.7Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill Federal law caps your liability for unauthorized credit card charges at $50, and many issuers waive it entirely.9Discover. What Is This Charge on My Credit Card
If you see other charges you don’t recognize alongside the ALOM one, ask your issuer to block or replace the card, and consider a fraud alert with Equifax, Experian, or TransUnion.10Office of the Comptroller of the Currency. Credit Card and Debit Card Fraud