A charge from Akrura Pte. Ltd. on your bank or credit card statement almost always comes from a paid subscription inside a free mobile app published by Akrura, a Singapore-based software company. On Google Play billing it usually shows up as “GOOGLE*Akrura Pte Ltd” or a close variation. Deleting the app will not stop the charges; you have to cancel the subscription through Google Play or the Apple App Store.
Which App the Charge Is Coming From
Akrura publishes under the developer display name “QR Code Scanner.” on the app stores, which is part of why the billing descriptor looks unfamiliar.1Apple App Store. Akrura Pte. Ltd. Developer Page Its apps are free to install but offer auto-renewing subscriptions for premium features, and a short free trial that converts into a paid plan is a common entry point.
The portfolio includes utilities and productivity tools like PDF Scanner – Document Scanner,2Google Play. PDF Scanner – Document Scanner PDF Reader – PDF Viewer,3Google Play. PDF Reader – PDF Viewer Document Reader & PDF Editor, QR Code Scanner & Scanner App, All Video Downloader & Player, and Ringtones for Android Phone. It also includes health trackers such as Blood Pressure App, Blood Sugar – Diabetes App, and Heart Rate Monitor ยท Pulse App, plus privacy and family tools like Phone Tracker: Family Tracker, Secret Photo Vault – 24Vault, and Font Keyboard – Fonts. The support email across these apps is support@deepthought.industries.
To pin down which one you’re being billed for, open your Google Play order history or your Apple purchase history and match the date and amount to a specific transaction. Google Play charges on statements typically read as “GOOGLE*[developer name]” or “GOOGLE*[app name].”4Google. Find and Manage Purchases Made Through Google
How to Cancel the Subscription
Uninstalling the app does nothing to the subscription. Cancel it through the store that billed you.
On Android (Google Play)
On your Android device, open Google Play, go to Subscriptions, select the Akrura-linked entry, and tap Cancel subscription. You can do the same from a computer by opening the Google Play subscriptions page, clicking Manage next to the subscription, then Cancel subscription.5Google. Cancel, Pause, or Change a Subscription on Google Play Sign in with the Google Account used for the purchase. You keep access to the subscription until the end of the current billing period.
On iPhone or iPad (Apple)
p>Open Settings, tap your name, go to Subscriptions, select the subscription, and cancel it. If Family Sharing is on and you don’t see it, check whether a family member started the subscription on their device.
Getting a Refund or Disputing the Charge
If you never meant to subscribe or didn’t recognize the charge, you have a few options depending on how it was billed.
Google Play
Google accepts unauthorized-transaction reports for charges made within the last 120 days when the billing method is a credit card, debit card, or PayPal.6Google. Report Unauthorized Charges on Google Play Google generally responds within about seven business days. If the charge was actually made by a family member or someone else with access to your account, use Google’s standard refund process rather than the unauthorized-purchase form.7Google. Report Unauthorized Purchases
Apple
For charges from the Apple App Store, sign in at reportaproblem.apple.com, choose Request a refund, pick a reason, and select the transaction.8Apple. Request a Refund for Apps or Content That You Bought From Apple Apple usually updates you on the request within 48 hours. Refund eligibility varies by country, and your local consumer protection rights still apply.
Your Bank or Card Issuer
You can also dispute the charge directly with your bank or card issuer as an unauthorized transaction. Most card issuers allow disputes within at least 60 days of the statement date, and the bank investigates on its own, sometimes issuing a provisional credit while it does. This route matters most when the charge is older than Google’s own dispute window.
Avoiding a Repeat
Turn on purchase verification in your Google Play or Apple account settings so that every purchase and subscription requires authentication; Google specifically recommends this to cut down on unauthorized transactions.6Google. Report Unauthorized Charges on Google Play It’s also worth checking your active subscriptions in Google Play or Apple settings every so often, which is the easiest way to catch a free trial before it turns into a paid plan.