855-836-3987 Charge from CA 94043: How to Cancel and Dispute

A charge showing 855-836-3987 CA 94043 on your bank or credit card statement is a payment that Google processed for a Microsoft product, most often a Microsoft 365 subscription bought through the Google Play Store on an Android device. The phone number and the “CA 94043” zip code both point to Google’s headquarters in Mountain View, California, and the full descriptor usually reads “GOOGLE *Microsoft” or the truncated “GOOGLE *Microso.” If you don’t recognize it, the usual explanations are a forgotten subscription, a purchase by someone in your household, or unauthorized use of your card.

What the Charge Actually Is

When a Microsoft app such as Microsoft 365, OneDrive, or Teams is purchased through Google Play rather than directly from Microsoft, Google handles the billing. The charge then carries Google’s descriptor instead of Microsoft’s. A charge made directly with Microsoft would typically read “MICROSOFT*OFFICE 365” or “MICROSOFT*ULTIMATE 1 MONTH,” which is why the Google-branded version catches people off guard.1Microsoft. What Is This Charge POS Withdrawal FIS Google Microsoft

Google’s billing lines always start with “GOOGLE*” followed by the app, developer, or content name. The zip code 94043 is Google LLC’s headquarters zip in Mountain View, and it appears as the merchant location on many Google-processed transactions.2Google. Identify Charges on Your Statement

Microsoft 365 Family through Google Play commonly runs around $12.99 per month plus tax, with other plans and individual Microsoft apps at different price points. Smaller amounts, such as $7.53, have also been reported and may reflect prorated billing, a single app, or regional tax.3Microsoft. Shows Subscription for Microsoft 365 Family Subscription

How to Find the Specific Purchase

Because Google processed the payment, the record lives in your Google account, not your Microsoft account. Three places to check:

If you use more than one Google account, check each one. The subscription may be tied to a Gmail address you rarely sign into.6Google. Cancel Google Play Subscriptions

Check Whether a Family Member Made the Purchase

If you manage a Google Play family group, you are responsible for purchases family members make using the designated family payment method. Open the Google Play Store app, tap your profile icon, then go to Payments and subscriptions, Budget and history, and Purchase history. Family member purchases carry a “Purchased by” label with the name.7Google. Manage Family Library Purchases

One boundary to be aware of: if someone in your household entered your card number into their own Google account directly, instead of using the family payment method, that charge will not show up in your family purchase history. It will still hit your bank statement. In that case, the only way to trace it is to ask household members.7Google. Manage Family Library Purchases

How to Cancel the Subscription

If you find a Microsoft 365 subscription you no longer want, cancel it through Google, not Microsoft. Microsoft cannot cancel or refund subscriptions purchased through a third party like Google Play.8Microsoft. Paying for Microsoft 365 Subscription

On an Android device, open Settings, then Google, then Manage your Google Account, then Payments and subscriptions, then Manage subscriptions. Select the Microsoft subscription and tap Cancel subscription. You can also go directly to play.google.com/store/account/subscriptions.6Google. Cancel Google Play Subscriptions

Uninstalling the Microsoft app from your phone does not cancel the subscription. The billing continues until you cancel through Google Play.9Google. Cancel Subscriptions via Google Pay After cancellation, you keep access through the end of the current billing period and no further charges post.

Getting a Refund

Google Play generally offers refunds on app and in-app purchases requested within 48 hours. Apps and games bought in the last two hours can be refunded directly from the Play Store app under Payments and subscriptions, Budget and history.6Google. Cancel Google Play Subscriptions After 48 hours, you usually need to go to the developer, which here means Microsoft.

To request a refund through Google Play, sign in at play.google.com, click your profile picture, choose Payments and subscriptions, then Budget and order history, find the order, click Report a problem, pick the reason, note that you want a refund, and submit. A decision usually arrives by email within 15 minutes but can take up to four business days. A credit card refund can take another five to fourteen days to show on your statement.10Google. How to Request a Refund

If the Charge Is Unauthorized

If the transaction does not appear anywhere in your Google payment history and no one in your household recognizes it, treat it as potential fraud. Several users have reported this exact descriptor appearing as unauthorized activity, with some needing their cards reissued.1Microsoft. What Is This Charge POS Withdrawal FIS Google Microsoft

Which path to use depends on where the charge shows up:

  • If the charge is in your Google account but you did not authorize it, use Google’s unauthorized transactions form at payments.google.com/payments/unauthorizedtransactions. You must be signed into the account in question, and the transaction must be within the past four months. If Google confirms the charge was unauthorized, the associated payment profile may be blocked from future Google transactions.11Google. Report Unauthorized Transactions
  • If the charge does not appear in any Google account you own, Google itself directs you to contact your bank’s fraud department rather than file through Google’s form.12Google. Find and Report Unauthorized Charges

If you think your Google account was compromised, change the password, turn on two-step verification at myaccount.google.com/signinoptions/two-step-verification, and review signed-in devices at myaccount.google.com/device-activity, removing anything you don’t recognize.13Google. Secure a Hacked or Compromised Google Account

Your Credit Card Dispute Rights

Under the Fair Credit Billing Act, your liability for unauthorized credit card charges is capped at $50. To use the full protections, send a written dispute to your card issuer’s billing inquiries address within 60 days of the statement that shows the charge. The issuer must acknowledge the dispute within 30 days and resolve it within 90 days. During the investigation, the issuer cannot report you as delinquent, close your account, or sue to collect the disputed amount.14Federal Trade Commission. Using Credit Cards and Disputing Charges

You can pursue a dispute with both Google and your bank at the same time for billing errors. If the issue is the quality of a service rather than an unauthorized charge, federal rules require you to contact the seller first before escalating to your card issuer.14Federal Trade Commission. Using Credit Cards and Disputing Charges