A charge labeled “121 Albright Way” on your bank statement is a Netflix subscription payment. That street address is Netflix’s corporate headquarters in Los Gatos, California, and it lands on your statement when your bank’s system pulls the company’s registered business address instead of its brand name. The amount should line up with one of Netflix’s current subscription tiers, and you can confirm that in a minute inside your account.
Why the Address Shows Up Instead of the Netflix Name
A subscription payment passes through several systems before it reaches your statement. Netflix sends billing data to a payment processor, which relays it to your bank through a clearinghouse network, and at each step the descriptor text can get reformatted. Some banks display “Netflix.com.” Others show “121 Albright Way, Los Gatos CA.” A few produce a string of numbers followed by fragments of the address. It depends on how your bank’s software reads the merchant data.
Netflix’s corporate filings and help pages confirm the company is registered at 121 Albright Way, Los Gatos, CA 95032.1Netflix Help Center. Corporate Information When the processor transmits that registration address rather than the brand, you end up looking at a street you’ve never visited. The charge is no different from one labeled “Netflix.” It’s a labeling quirk, nothing more.
Match the Amount to a Netflix Plan
The fastest way to confirm the charge is legitimate is to compare the dollar amount against Netflix’s current pricing. As of 2026, the monthly tiers are:
- Standard with Ads: $8.99 per month
- Standard: $19.99 per month
- Premium: $26.99 per month
If the charge is slightly higher than one of those figures, the difference is almost certainly sales tax. Most states now tax streaming subscriptions as digital goods, and the rate varies. A $19.99 Standard plan can show up as $21.19 or $21.59 depending on where you live. That mismatch trips people up more than the address does.
Netflix also lets subscribers add people outside their household through its Extra Member feature. That add-on costs $7.99 per month with ads or $9.99 per month without ads.2Netflix. Plans and Pricing Depending on your plan, you can add up to two extra members, and each generates its own charge. If you see two or three entries from 121 Albright Way in the same billing cycle, extra-member fees are the likely explanation.
Reasons You Might Not Recognize the Charge
A Free Trial You Forgot About
If you signed up for a trial months ago and forgot, the first paid charge can feel like it came out of nowhere. Netflix converts trial accounts to paid subscriptions automatically once the promotional window closes, and the billing descriptor doesn’t remind you that you signed up. This is the single most common reason people don’t recognize a Netflix charge.
A Price Increase
Netflix has raised prices several times in recent years. If you’ve been a subscriber for a while, the amount on your statement may not match what you remember agreeing to. Netflix sends email notifications before increases take effect, but those emails are easy to miss or dismiss as marketing.
A Gift Card That Ran Out
If you paid with a Netflix gift card, the balance can quietly run dry. Once it does, Netflix switches to whatever backup payment method is on file, usually a debit or credit card. If you set that backup months ago and forgot, the first charge after the gift card empties can look unauthorized.
Verify the Charge Inside Your Netflix Account
Log into Netflix and open the billing section of your profile. That page lists every payment Netflix has processed against your account, with the exact date, amount, and payment method. Compare those details against the mystery charge on your bank statement. If the date and amount match, the charge is yours.
If you don’t have a Netflix account, or can’t find one tied to your email, someone may have used your card to create an account you don’t control. Netflix’s help center advises contacting their support team directly to investigate charges tied to an account you didn’t authorize.3Netflix Help Center. Unrecognized or Unauthorized Charges From Netflix
Lock Others Out of Your Account
Sometimes the charge is legitimate in the sense that it came from your account, but someone else is using that account. An ex-roommate, a former partner, or anyone who obtained your login through a data breach can keep the subscription active in the background.
To lock everyone out, open “Manage Access and Devices” in your account settings and select “Sign Out of All Devices.” Every connected device then has to re-enter your password. It can take up to 48 hours for all devices to appear on that page, so change your password at the same time to close the gap.4Netflix Help Center. How to Sign Out of a Device If you only need to remove one device, say a smart TV left at an old apartment, you can sign out just that one from the same page.
Stop Future Charges by Canceling
Canceling stops all future billing. You’ll still have access to Netflix for the rest of your current billing period; the service does not cut off the moment you cancel.5Netflix. How to Cancel Netflix Netflix does not charge a cancellation fee, and you won’t see a partial-month refund because you keep access through the end of the period you already paid for. To stop the very next charge, cancel a few days before your billing date so the request has time to process.
Disputing a Charge That Isn’t Yours
If you have never had a Netflix account, or someone used your card without permission, your bank is the next stop. The dispute process depends on whether the charge hit a credit card or a debit card, because two different federal laws apply.
Credit Card Charges
The Fair Credit Billing Act gives you 60 days from the date the statement was sent to dispute a billing error in writing with your card issuer.6Office of the Law Revision Counsel. 15 US Code 1666 – Correction of Billing Errors Most issuers also accept disputes by phone or through their app, but the statutory clock runs from when the statement was transmitted, not when you noticed the charge.
Debit Card Charges
Debit card charges fall under the Electronic Fund Transfer Act and its implementing regulation, Regulation E. Report an unauthorized transfer within two business days of learning about it, and your liability is capped at $50.7eCFR. 12 CFR 1005.6 – Liability of Consumer for Unauthorized Transfers8eCFR. 12 CFR 1005.11 – Procedures for Resolving Errors9Office of the Law Revision Counsel. 15 US Code 1693f – Error Resolution
The practical difference between the two matters. A fraudulent credit card charge is the bank’s money at risk during the investigation. A fraudulent debit card charge is your money already gone, and you’re waiting for the bank to put it back. Reporting a debit card issue quickly, ideally inside the two-business-day window, is worth treating as urgent.